Our Mission

Since 1949 We Have Always Strived to Exceed Our Customer’s Expectations By:

• Analyzing each customer’s needs and requirements to ensure total indoor comfort
• Recommending the best possible heating and/or cooling system to meet their efficiency and comfort requirements
• Providing prompt, courteous service with factory trained technicians and a fleet of bright yellow, well-stocked trucks… 24/7/365!
• Offering a showroom of Carrier Premium Comfort products for your convenience and inspection

Our Mission Includes:

Mission Statement: Designing custom comfort solutions tailored to our customers’ home and lifestyle needs in the Greater Dayton area since 1949.

Vision Statement: To become the most referred heating and cooling company in Greater Dayton by following our core values and beliefs.

Value Prop/Statement: Butler believes the best way to earn lifelong customers is by providing custom heating & cooling solutions and empowering our customers to be able to make the best decision for their family’s needs and budget.

Core Values & Beliefs:

Dependable: We understand that trust is earned, not given. To earn your trust, every Butler customer can expect dependable, reliable, and honest work every time. You won’t encounter unfamiliar subcontractors with Butler, your technician will always be a full-time, licensed, and certified Butler employee.

Consultative: This begins with a call when we are in route to your home. While at your home we will thoroughly go over findings, repairs and/or replacement options, and costs with you so that you, the customer, can make informed decisions about your home’s HVAC system. We’ll proceed with your choice.

Meticulous: We’ll stick to the Butler way because we believe in it. We check, test, and start every new installation and verify that your new system is properly charged and installed to ensure that you are getting exactly what you paid for. Being off, even slightly, can impact the efficiency and effectiveness of your system.

Trained: Our service techs will accurately diagnose and identify your problem and offer custom solutions to correct it instead of relying on changing parts until the system functions properly again. If, for some reason, we don’t get it right the first time, we’ll be back on our dime to fix it.

Certified: Our service technicians are NATE and CFC Certified and factory trained. All of our installation technicians are EPA certified and factory-trained by our manufacturers. Our project managers design for, not only local code, but comfort too, based on your needs.

Clean: We’ll apply shoe coverings every time we enter your home, apply floor coverings where necessary, and always clean up when our work is completed.

Community: Butler has been serving the greater Dayton area since 1949 and we love our community. We show that by remaining local, and donating time and resources to several local organizations that serve the good of our community. In an era in which private equity companies and national chains have taken over our industry, we remain local. That means our technician is always dispatched from right here in the Dayton area. That also means that we pay our taxes locally for those funds to be reinvested in our community.